Privacy Policy

This privacy policy, which was updated on 11/11/2022, describes the privacy practices of Lumin LASH. This policy, along with the Terms and Conditions, governs our collection and use of your information, and your choices about this use.

Data We Collect

We collect information about our customers and visitors to our website, including potential franchisees, in order to provide the services you request, to improve our website, to enhance our understanding of our customers and our business operations, and to market our services and measure the effectiveness of our marketing campaigns. The categories of Personal Information we may collect are discussed below:

Information You Provide

We may collect Personally Identifiable Information (“PII”) directly from you, such as your name, address, telephone number, email address, device location, transaction information, credit card information, and date of birth. This PII may be gathered when you:

Receive a service at one of our locations
Schedule an appointment at one of our locations
Receive a gift certificate
Inquire about our services
Inquire about our franchises
Sign up to receive emails from us
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion, or event
Pay a deposit in advance of a service.

Information that is Collected Automatically

When you visit our website, we will also collect information automatically regarding your use of the website, including the IP address for the computer you are using, device ID, and the pages you visit within our website.

We may combine the information you provide and the information we collect during your visit to our website with data collected in person at one of our studios, including those operated by our franchisees, and with data from other third parties, including publicly available data, in order to better personalize your experience with our website and at our studios.

Cookies and Other Technologies

This page utilizes cookies, which are small data files stored by your web browser on your computer. Cookies enable us to enhance and personalize your online experience, and permit us to remember you when you return to our website, to deliver personalized marketing, and to better understand the way you use our website.

We may contract with other parties who use cookies or other online tracking tools to measure the performance of a marketing effort on our behalf, including email marketing, or to place advertising on our behalf across the internet.

We may also contract with third-party advertising companies to serve ads on our behalf across the internet. These advertising companies will use cookies to collect anonymous information about your visits to our website and your interactions with products and services.

How We Use the Data Collected

We use the data collected from you for the following purposes:

To provide you with information you have requested
To process your booking requests
To provide you with services you have purchased
To personalize your experience on our website and our ommunications
To personalize your experience on our website and our communications with you
To improve your experience at our studios, including those operated by our franchisees
To provide you with relevant and personalized marketing
To measure and understand the way you use our website.

Data May be Shared

We may contract with others to provide certain services, including web hosting, online reservation services, email distribution, market research, third party advertising, promotions management, payment processing, and fraud prevention and detection services. These companies are prohibited from using this information for their own marketing purposes. Some Lumin LASH studios are owned and operated by franchisees, under an agreement with us. We may share information with these franchisees/partners in order to create a consistent Lumin LASH experience. Lumin LASH franchisees are bound by confidentiality safeguards, and cannot use your personal information to promote products or services unrelated to Lumin LASH.

We reserve the right to share information we have collected under this policy with corporate affiliates, in connection with a sale or purchase of business assets, where necessary to protect Lumin LASH and/or its affiliates, or as required by law.

Your Privacy Rights and Choices

If you would like to correct the information provided to us, including your address and telephone number, please contact us at info@luminlash.com. As stated above, we may share personal information, such as your name and email address, with franchisees in our system. The franchisee may use the information to send you commercial messages and promotions relating to Lumin LASH. Other than franchisees, we do not share your personal information with any third parties for their direct marketing purposes.

If you no longer wish to receive personalized advertising from us, you may opt-out by:

Noting your preferences at the time you register your account with the Site or our mobile application.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below.

Our Use of Email

You may sign up to receive emails from us by providing your email address, or by indicating your desire to be on our email list when scheduling and appointment. We may use your email to confirm your appointment and to follow up regarding your experience at our studios.

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

Noting your preferences at the time you register your account with the Site or our mobile application.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below.

Mobile Application Information

If you choose to connect with our mobile application, please note the following:

Geo-Location Information

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Access

We may request access or permission to access certain features from your mobile device, including your mobile device’s social media accounts, reminders, alerts, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data

We may collect device information, such as your mobile device ID, model and manufacturer, operating system, version information, and IP address.

Push Notifications

We may request to send you push notifications regarding your account or the mobile application. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

Children

We do not knowingly collect information about children under 16 years of age.

California Privacy Notice/Your California Privacy Rights

This section describes the way we collect, use, and process personal information of individual residents of the State of California, within the scope of the California Consumer Privacy Act (“CCPA”). The term “Personal Information” in this section refers to that term as defined in California Civil Code Section 1798. Specifically, it is defined to include “any information that is maintained by an agency that identifies or describes an individual,” and includes names, addresses, phone numbers, etc. “Personal Information” does not include any public information.

If you are a California resident, the CCPA provides you with certain rights regarding your personal information. This section is meant to describe those rights and how to exercise them:

You have the right to request certain information about the collection and use of your personal information over the past twelve months. Once we receive and verify your request, we will provide to you:

Categories of personal information we collected about you
Categories of sources from which the personal information was collected
The specific pieces of personal information that we collected about you
Our purpose for collecting or selling any personal information
The purpose for which the categories of information collected will be used
The categories of third parties with whom we share personal information
If we sold or disclosed any of your personal information for a business purpose
If we did sell any of your personal information, the categories of personal information sold or disclosed and the categories of any third parties to whom the information was sold or disclosed.

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete your personal information from our records, unless an exception applies. We will also direct our service providers to delete your personal information, if applicable.

We may deny your request to delete the personal information if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contractual obligations to you.
Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity
Prosecute those responsible for any malicious, deceptive, fraudulent, or illegal activity.
Identify and repair errors that impair existing intended functionality
Comply with legal obligations
Exercise rights provided by the law
Comply with the California Electronic Communications Privacy Act.
Make lawful uses of that information that are compatible with the context in which you provided it.

To exercise your rights under the CCPA, please contact us at 8329452239 or at info@luminlash.com. Only you, or a person authorized to act on your behalf, may make a verifiable consumer request related to your personal information. However, you may also make a verifiable consumer request on behalf of your minor child. We will be unable to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request will not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

You may make a verifiable consumer request up to two times within a twelve month period, without charge. We will make an effort to respond to a verifiable consumer request within 45 days of receipt. If more time is needed, we will notify you of the reason and estimated time extension. We will deliver our response electronically or by mail, if requested. Any disclosures we provide will only cover the twelve-month period preceding the receipt. The response we provide will also explain any reasons we cannot comply with a request, in full or in part, if applicable.

We will not, in any way, discriminate against you for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not: